Posted by: danielharan | May 21, 2007

Moo card ‘gets’ customer service

We had some problems when dispatching your cards, and we could not complete payment. This may have been due to a fault in our system. We then dispatched your cards free of charge, however this means the status has not been updated properly. Your cards were dispatched on the 15th May.

Wow, that’s impressive. No blame, BS, or corporate CYA lingo. Very refreshing.

Update: I got the cards today, May 22nd. I was amused by the “Yay! You’re our new best friend” card. Mentioning environmental performance also goes a long way to build a positive brand. The cards look great. Moo rocks.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: